Symptoms or Error

• Citrix Gateway Plugin not detected when launching Full VPN. AOConnect wants to Install or Repair the Gateway Plugin.
• Issue will persist after a computer restart.
• Issue occurs in Google Chrome or Microsoft Edge
• Issue occurs accessing https://vpn.aoc-resins.com URL or https://vpn2.aoc-resins.com URL

Cause of Issue

• Google Chrome updated to version 98. This update affects Microsoft Edge as well.

Recommended Fix for Windows Devices:

• Apply Windows registry hotfix for Google Chrome.
  
  NOTE: This hotfix does not resolve the connection issue for Microsoft Edge.


• Click Here to Download HOTFIX


• Double Click on the VPNfix File


• Click on Yes to add the fix.


• Click OK to complete registry entry for fix.


• Reboot your computer to finalize the registry fix.
• Test by reconnecting to AOConnect from Google Chrome.
• If you are still experiencing issues contact AOC IT for support http://support.aoc-resins.com

Fix for MacOS:

• NOTE: Fix not supported by AOC IT. Details provided for employees who use VPN use on personal Apple computers.


• Add the exception to com.google.Chrome.plist file.
• Here are the steps to do from command line.
• Take a backup of the file (~/Library/Preferences/com.google.Chrome.plist)
• Close all Google Chrome windows and quit the app.
• Open Terminal.
• Type the below commands :

defaults write com.google.Chrome InsecurePrivateNetworkRequestsAllowedForUrls -array https://vpn.aoc-resins.com;

defaults read ~/Library/Preferences/com.google.Chrome.plist


• Reopen Chrome and try to with Safari or Firefox browsers